BCJILI privacy policy Philippines

This BCJILI privacy policy Philippines explains how we collect, use, share, and protect your personal data when you use our online casino and sports betting services. It applies when you browse our site, create an account, place bets, make deposits or withdrawals in ₱, contact support, or use our mobile experience. For rules on using the service, please also read Terms of Service and Disclaimer. If you are not comfortable with this policy, do not create an account or continue using the platform.

1. Scope and data controller

We are the data controller for the personal data processed in connection with our services, meaning we decide why and how your personal data is processed. This policy covers data collected through our website, apps, customer support channels, and any related tools we use to operate the service. It does not cover third-party sites you may access via links. Where we work with service providers as processors, we require them to handle personal data only on our instructions and with appropriate safeguards.

2. What data we collect

We collect personal data you provide and data generated when you use the service. Account data may include name, date of birth, contact details, username, and preferences. KYC and identity verification data may include government-issued ID details, selfies, proof of address, and risk or verification results. Payment data may include deposit and withdrawal records, transaction references, and limited account identifiers needed to process payments in ₱. We also collect technical logs such as IP address, device identifiers, browser data, and usage events, plus cookies and similar tracking data.

3. How we use your data

We use your personal data to provide and operate the service, including account creation, identity verification, deposits and withdrawals, customer support, and enforcing our rules. We also use data for security monitoring, fraud detection, payment risk checks, and to protect you and the platform from unauthorized access. Where required, we use data to meet legal and regulatory obligations, including KYC and responsible gambling measures. With your consent where required, we may use contact and preference data for marketing messages, and you can opt out at any time through your account settings or support.

4. Legal bases for processing

We process personal data only when we have a valid legal basis. Contract necessity applies when we need data to provide the service you request, such as opening an account, processing bets, and handling withdrawals. Legal obligation applies where we must perform KYC, prevent fraud, keep records, or respond to lawful requests. Legitimate interests apply for activities like improving platform performance, securing our systems, and preventing misuse, balanced against your rights and expectations. Consent applies for certain marketing and some cookie categories, and you can withdraw consent without affecting prior lawful processing.

5. Data sharing and disclosures

We share personal data only when necessary to run the service, comply with law, or protect users and the platform. This can include payment processors and financial service partners that handle deposits and withdrawals, identity verification and fraud-prevention providers, hosting and security vendors, customer support tools, and analytics providers under contract. We may also disclose data to the relevant gambling regulator and competent authorities in Philippines when required by law or lawful process. We do not sell your personal data. When sharing, we aim to disclose only what is needed for the specific purpose.

6. International transfers safeguards

We may use service providers that process data outside your location, including for cloud hosting, security monitoring, and customer support tooling. When personal data is transferred internationally, we apply safeguards designed to keep protections consistent, such as contractual commitments, restricted access controls, and security assessments of vendors. We also limit the categories of data shared and use encryption where appropriate. You can contact us to ask for more information about the safeguards we use for international transfers, including the general categories of recipients and the types of protections applied.

7. Cookies and tracking controls

We use cookies and similar technologies to operate the site, remember your preferences, measure performance, and help keep accounts secure. Essential cookies support login, session management, and security controls and cannot be switched off without affecting core features. Performance cookies help us understand how pages are used so we can improve speed and reliability. Functional cookies remember settings such as language or display choices. Marketing cookies may be used to measure the effectiveness of campaigns and show relevant messages, and where required we will ask for your consent and provide choices in cookie settings.

8. Data security measures

We use administrative, technical, and physical safeguards to protect personal data against accidental loss, unauthorized access, alteration, or disclosure. Measures include encryption in transit where appropriate, access controls based on role and need-to-know, monitoring for suspicious activity, and secure storage practices. We also apply security reviews for key vendors and limit staff access to sensitive KYC and payment-related data. No method of transmission or storage is completely secure, but we work to maintain appropriate data security aligned with the risk and the nature of the data we process.

9. Data retention and deletion

We keep personal data only for as long as necessary to provide the service, meet legal and regulatory requirements, resolve disputes, enforce agreements, and maintain accurate business records. Retention periods vary depending on the type of data, such as account details, KYC records, transaction history, and security logs. When data is no longer needed, we delete it or de-identify it in a manner designed to prevent re-identification, unless we are required to keep it by law. If you request deletion, we will assess what we can remove versus what we must retain for compliance.

10. Your rights and complaints

Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion or restriction in certain cases, objection to specific processing, and data portability where it applies. You may also withdraw consent for consent-based processing, such as certain marketing, without affecting processing already carried out lawfully. To exercise rights, contact our privacy team and we may ask you to verify your identity to protect your account. If you have concerns, you may also file a complaint with the National Privacy Commission in Philippines.

11. Responsible gambling and minors

Our services are intended for adults only. You must be 18+ to create an account and use our online casino or sports betting products, and we may use KYC checks and age-verification measures to confirm eligibility. If we learn that a minor has provided personal data, we will take steps to close the account and delete data where legally permitted. We also process certain data to support responsible gambling, such as monitoring for risky patterns, applying limits where available, and responding to self-exclusion or support requests. Gambling involves risk, so play within your means.

12. Contact our privacy team

If you have questions about this policy, want to exercise your data rights, or need help with KYC or account security, contact our privacy and support team through the help options available on the site. For account access, you can also use Login. If you are using the mobile experience, check App for supported access options and updates. When contacting us, include the email or phone number linked to your account and a clear description of your request so we can respond efficiently and securely.